At Jot.Cards, we stand by the quality of our products and your satisfaction is our priority. If something isn’t right, we’re here to make it right.
We are happy to replace any Jot.Cards product that has been damaged in transit or does not meet our quality standards. Simply contact our support team and provide details about the issue, including photos of the damaged or defective item, and we’ll work with you to resolve it promptly.
While we want to ensure you’re satisfied with your purchase, it’s important to note that our products are designed as marketing materials, intended to be used and often subjected to wear and tear. Because of this, we can only accept returns within reasonable timeframes from the delivery date. If you believe your item qualifies for a return, please reach out to us as soon as possible.
Once we’ve reviewed your request, we’ll guide you through the next steps for a replacement or return.
Please note that we do not accept returns for products that show significant signs of wear and tear beyond what is reasonable for the time since delivery. Returns for reasons other than damage or manufacturing defects are evaluated on a case-by-case basis.
Thank you for choosing Jot.Cards. We value your business and are here to ensure you have the best experience possible.